Shipping Charges
- Muuyee charges a shipping fee based on the delivery address’s location.
- No Cash-on-Delivery (COD) option available
- We do not allow editing of orders or addresses once the order is placed.
- Once your payment is confirmed, our operations team will process and dispatch your order as soon as possible.
Delivery Timelines
- Metro cities: 3–7 business days
- Non-metro & remote areas: 5–10 business days
- Made-to-order or bulk items: 10–15 business days (details mentioned on product page)
Note: Delivery timelines may vary slightly during festivals, sales, or unforeseen delays.
Return & Exchange Policy
We take great care in crafting each Muuyee product. However, if something’s not right, we’re here to help.
Eligibility for Return or Exchange
- You may request a return or exchange within 7 days of receiving your order.
- Items must be unused, unwashed, and in original condition with tags and packaging intact.
- Returns are only accepted for size issues, damages, or wrong products delivered.
Non-returnable Items
- Sale or discounted items
- Custom or made-to-order products
- Home furnishing items (unless damaged on arrival)
How to Initiate a Return
- Email us at hello@muuyee.com within 14 days of delivery.
- Share your order number and a photo of the product, if applicable.
- Our team will guide you through the next steps, including pickup or courier instructions.
Refund Policy
Refund Options
- Prepaid orders: Refunded to the original payment method
- COD orders: Refunded via UPI or bank transfer
- Exchanges: Sent once the original product is received and inspected
Refund Timelines
Once your return is approved and received, please allow:
- 3–5 business days for inspection and approval.
- 5–7 business days for the refund to reflect in your account.
Note: Shipping charges (if any) are non-refundable.